Refund policy

Refund Policy

At Kitchenfield, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy explains how returns and refunds are handled.

Returns

Customers may request a return within 7 days of receiving the order.

To be eligible for a return, items must be:

  • Unused
  • In their original packaging
  • In the same condition as received
  • Complete with all accessories and parts

Returns requested after the 7-day period will not be accepted.

Return Process

To initiate a return, please contact us at:

Email: contact@kitchenfield.co.uk

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide instructions for returning the item.

Return Shipping

Customers are responsible for ensuring items are securely packaged for return.

We recommend using a tracked shipping service.

Return shipping costs may be covered if the item is defective, damaged, or incorrect.

In other cases, return shipping costs may be the responsibility of the customer.

Inspection and Approval

All returned items will be inspected upon arrival. We reserve the right to:

  • Approve or reject the return based on its condition
  • Issue a partial refund if the item is not returned in its original condition

Refunds

Once approved, refunds will be processed within 10 business days.

Refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us at contact@kitchenfield.co.uk

Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Once dispatched, orders must follow the return procedure.

Contact Information

  • Email: contact@kitchenfield.co.uk
  • Phone: +44 2084 599623
  • Address: 004 Cobbold Road, London, NW10 9ST, United Kingdom